Frequently Asked Questions
Everything you need to know about shopping at Joes BBQs
How long does shipping take for heavy grills and outdoor kitchens?
Standard shipping typically takes 3-7 business days. For oversized items like built-in grills or outdoor kitchen modules, we use specialized freight carriers, and a representative will contact you to schedule a delivery window.
Do you offer assembly services for new BBQ units?
Yes, we offer professional assembly and installation services for an additional fee in select metropolitan areas. You can add this service to your cart during checkout or contact our support team for a quote.
What is your return policy for BBQ equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to safety regulations, we cannot accept returns on gas components or grills that have already been fired up.
Do your products come with a manufacturer warranty?
Absolutely. All our products are sourced from authorized distributors and include full manufacturer warranties. Specific coverage periods vary by brand, ranging from 2 years to a limited lifetime warranty on stainless steel components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and ZipMoney to help you spread the cost of your outdoor investment.
How do I know which gas type to choose for my grill?
Most of our BBQs are available in either LPG (bottled gas) or Natural Gas (plumbed). Please ensure you select the correct version before ordering, as Natural Gas units must be installed by a licensed gas fitter.