Returns & Exchanges Policy
At Joes BBQs, we want you to be completely satisfied with your outdoor kitchen setup. If your purchase isn't the perfect fit for your home, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Ensure the BBQ or accessory is securely packed in its original box with all manuals and components included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label or use your preferred carrier to send the item back to our distribution center for inspection.
Receive Your Refund
Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing